We stepped into the building's air-conditioned corridor - a blessed relief from the heat outside. Ms C's flat was on the 12th floor - again, a relief, as there was a lift. And the rug-moving task took less time than expected - just a few boxes and a bedside cabinet to move out the way, before briefly lifting/tilting bed and wardrobe to free the rug. Ms C said she had wanted to get rid of this rug for years, but had been unable to do it herself, so she was relieved that we could do it for her.

Finally, we rolled up the rug and took it down to the bins on our way out.